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Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This book also gives Business Process Management practitioners a framework and a set of tools and techniques that provide a practical guide to successfully implementing Business Process Management projects and provides a holistic approach and the necessary details to deliver a Business Process Management project.
Business Process Management: Practical Guidelines to Successful Implementations delivers:
* a proven in-depth step-by-step framework for the Business Process Management practitioner.
* insights into how to embed Business Process Management within an organization to ensure a continuous business process involvement culture.
* practical tools, explanations and assistance in the successful implementation of a BPM project.
* more than 50 case studies to illustrate various steps and aspects of the framework.
* an overall view and understanding of Business Process Management and the move towards a process-centric organization.
* Encompasses best practices and an overview of the most important tools and methods
* An in -depth framework for the Business Process Management practitioner.
* Insights into how to embed Business Process Management within an organization to ensure a continuous business process improvement culture.
* Practical tools, explanations and assistance in the successful implementation of a BPM project.
* Includes in excess of 50 case studies to illustrate various points in the book.
- Sales Rank: #1009183 in Books
- Brand: Brand: Butterworth-Heinemann
- Published on: 2006-05-08
- Original language: English
- Number of items: 1
- Dimensions: 9.98" h x 1.16" w x 7.44" l, 2.27 pounds
- Binding: Hardcover
- 464 pages
- Used Book in Good Condition
Review
'This book shouldn't be unusual, but it is. It should have been written a long time ago, but it wasn't. All books on business process management should be similar to it, but they aren't. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasn't been.
What's exceptional about the book is its extraordinary common sense.'
Tom Davenport
Professor and Director of Research
Babson Executive Education, Babson College
About the Author
John Jeston has extensive experience in the business and IT industries, where for over 30 years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.
Johan Nelis has international experience as a hands-on Business Process Management Consultant. He established and managed a BPM practice of 30 consultants in the Netherlands. He established the Dutch BPM Forum. He is Lead Consultant at a BPM consultancy, where he provides strategic advice on business process services and supervises a team of BPM consultants.
Most helpful customer reviews
27 of 27 people found the following review helpful.
Excellent and Complete BPM Book
By James Rock
This book is truly unique and like no other. It provides step-by-step guidelines how to actually do BPM projects. The framework gives me confidence that all aspects will be addressed during a project.
I specially like the first chapters, written in the form of Questions and Answers, they address precisely the type of issues which my company is struggling with at the moment.
The "one approach does not fit all" write-up shows that the authors understand the challenges of being successful in various organisations and that BPM in itself not a silver bullet is.
This book is very pragmatic and highly recommended for any BPM professional. Also check out the useful tools and checlists in the appendices.
24 of 26 people found the following review helpful.
DO NOT JUDGE THIS BOOK BY ITS COVER
By Mieszko Sokolowski
This book is going to be preferred by all sorts of people who ardently admire and regard with wondering esteem so-called PROJECT MANAGEMENT FRAMEWORKS. I personally feel I can't join a club of 5-star Amazon reviewers claiming this is a "complete BPM book". I am certain, this book is millions of light-years from 4- or 5-star rate. If this books reached an average 4 star rate so far, then the incomparably better book on the subject like that of, for example, Sharp and McDermott deserves 44-star average rate. Wake up people!
Having read dozens of BPM books (none of them is and can't be complete even if it claims so), I cannot comprehend how can anyone write "this book is truly unique and like no other". Unique?! This must be a kind of joke. Show me please where I may find this uniqueness because I was searching it but was not able to find it.
If you are looking for things like: roll-out, back-out, contingency plan, mitigation strategy, realizing value, feedback loop, governance, stakeholder management, strategy, objectives, goals, mission, vision...yes - this is a book for you.
People who place an emphasis on more specific BPM subjects (technics for discovering true business processes, detailed process analysis, dealing with complexity and usefulness of a process model, designing real-life metrics helping align a job of individual performer with a whole E2E business process) are going to be disappointed with the book's wording.
You'll encounter many commonly known terms used in BPM world like SOA, Six Sigma, Balanced Scorecard, Kaizen, ISO, eTOM, SLA, TQM, SWOT...All of them are just mentioned in a manner that does not makes you more aware than WIKIPEDIA does. Actually, the free encyclopedia does it a way better. One more thing - why didn't authors even mention anything about Statistical Process Control?
I found in this book too much general information from other management fields, so I dare to speak out that some beginners after reading 469 pages (provided they made it somehow through) may be scared to further study any BPM stuff.
Not to mention reviews, two things encouraged me to buy the book: the title (practical+implementation) and words on the cover: FOREWORD BY TOM DAVENPORT. I own a couple of his books, not all of them are excellent, but some are a must-read, so I naively thought Mr Davenport would not praise a boring text pretending to be innovative. By the way, you'd rather read Mr Davenport's "Process Innovation" instead.
Some quiz questions with answers:
What is the number of total instances of words containing `STRATEG' (strategy, strategic etc.) in this book? ANSWER: 644.
What is the number of total instances of words containing `MANAGE' (managerial, management, manager, etc.)? ANSWER: 1595.
And what about PROJECT? ANSWER: 1877.
An acronym BPM appears often as well, but surprisingly not so often as `project''. ANSWER - 1180
This, of course, does not have to mean anything. Really?
Let's try to search for subjects like workflow modeling, workflow analysis or business process improvement. Workflow (38 instances), workflow modeling (0 instances), workflow analysis (0 instances), improvement (227 instances), process improvement (94 instances), business process improvement (14 instances). Now it means something?
The book's text is boring, especially for those who prefer something different than vague statements like "ROADMAP FOR THE CREATION OF A SUSTAINABLE, SUCCESSFUL AND REPEATABLE BUSINESS PROCESS IMPROVEMENT PROGRAMS AND ORGANIZATIONAL CULTURE". This might be a part of mission statement of a very big intergalactic corporation. All such phrases about "sustainability" sound to me as if they were told by Arthur Andersen CxO to his young junior consultants accepting anything as true, even in the absence of any proof. Sorry, I can't stand it.
************UPDATE 28th September 2013************
I'm looking forward to seeing Third Edition of this book, which is to be released on December 2013. Author promises to "frees organizational leaders from faddish frameworks and confusion". I do hope authors means it.
One more thing. I did not know there are TWO separate versions of Amazon's John Jeston Page.
This is a link to Amazon's John Jeston Page, where you'll find his ONE book, the third edition to be published.:
http://www.amazon.com/John-Jeston/e/B00E745UPU/ref=ntt_athr_dp_pel_1
I am wondering why the other books are not present there: "MANAGEMENT by PROCESS" as well as 1st and 2nd edition "BPM PRACTICAL GUIDELINES..."? One author>one book list>one Amazon page. Correct if I'm wrong.
You'll find the other books by this author somewhere else (without 1st edition), which is on another Amazon John Jeston's Page:
http://www.amazon.com/John-Jeston/e/B0034PY8SI/ref=ntt_athr_dp_pel_pop_1
Isn't it strange to create separate web pages for one author?
24 of 26 people found the following review helpful.
Practical Manual
By Jazz Clubz
Anyone who's interested in process improvement needs to invest in this book. Written in simple plain language, the book simplifies bpm and bpi.
Though I bought this book based on other people's reviews, I am proud to send mine. If you are new in business process management, redesign or even re-engineering, this is a good place to start. I have found this book as a great material with real-life examples. It is an excellent guide for implementing a process improvement or management project. I am currently working on a business process improvement project for one of my training programs and I have found the ideas expressed in this book handy.
As a six sigma specialist, I find myself reading similar books but this book stands out and I look forward to the next page as I read on.
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