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Since publication of the fourth edition in 2000, David Hoyle has collected the experiences of organizations, quality managers and auditors who have actually worked with the 2000 version of the ISO 9000 family of standards, and these are now presented in this new edition of the leading quality management systems guide.
* The best-selling ISO quality management guide
* Authoritative, clear and unambiguous guidance on all aspects of quality management systems from one of the world's foremost experts on the ISO 9000 family of standards
* Fully updated to the latest experiences of working with ISO 9000, with hard-won information from industry and the service sector, plus quality auditors, on working successfully with the standard
- Sales Rank: #2099486 in Books
- Brand: Brand: Butterworth-Heinemann
- Published on: 2005-12-29
- Released on: 2005-09-26
- Original language: English
- Number of items: 1
- Dimensions: 1.43" h x 6.32" w x 9.24" l, 2.32 pounds
- Binding: Paperback
- 704 pages
- Used Book in Good Condition
From Book News
A handy guide to becoming and remaining accredited for the internationally recognized quality standard in any type of organization. Goes through each individual requirement of each clause, explaining the purpose of it and offering suggestions on how to meet it. No bibliography. Annotation copyright Book News, Inc. Portland, Or.
Review
Reviews of The Previous Edition:
"..the definitive text on how to implement a quality management system "the right way'....written in plain English...a great read.."
Momentum, Jun 2002 (Magazine of the Quality Society of Australasia)
"With its emphasis throughout on process improvement, the book is a must for anyone in the business of implementing or interpreting ISO 9001:2000 and, more importantly, looking to gain added value and enhanced organisational performance from it." - Quality World, May 2002
"...a comprehensive and practical guide, covering over 250 necessary requirements a company must fulfill to achieve ISO 9000 status...includes useful check-lists, flow charts and related standards."
- Quality Today, Feb 2002
From the Publisher
This handbook has been written with the discerning manager in mind, and is a manual for those managing, designing, implementing, auditing, and improving quality systems. In this book the mysteries of how to become and remain certified to the quality system standard are solved. The approach taken in the handbook is appropriate for managers and practitioners of all types in any organization. Unlike other guides, this book addresses each individual requirement of each clause. One by one the purpose and scope of the requirements is explained and practical guidance in meeting them is offered.
Most helpful customer reviews
26 of 26 people found the following review helpful.
ISO 9000 Quality Systems Handbook 4th Edition - David Hoyle
By Denholm Kendall
With the introduction of the ISO 9001:2000 standard, a number of publications offering ideas, advice and assistance to anyone who have been charged with implementing quality systems, have made their appearance on the bookshelves. The ISO 9000 Quality Systems Handbook 4th Edition, by David Hoyle is one of the best I have read on this subject. In this 4th edition, David analyzes each section, clause and requirement of the ISO 9001:2000 standard in detail.
David Hoyle has over 30 years experience in quality Management and has authored or co-authored more than five books on ISO 9000. He is also the director of Transition Support, a firm that provides training and consulting in business improvement.
The book is easy to understand and is suitable for students, managers, instructors as well as auditors. The novice ISO practitioner as well as the seasoned ISO 9000 enthusiast will find this book a valuable tool when implementing ISO 9000 quality management systems. For those making the transition from the 1994 version of the standard, this book helps to point out the changes from the 1994 to the 2000 standard.
The standard has changed considerably. In the 4th edition, the meaning of each of the requirements of the ISO 9001:2000 standard is explained in detail and some of the sometimes confusing ISO language is clarified. The author explains why each of the requirements is necessary. He shows how each requirement links to the eight quality management principles on which the ISO 9001:2000 standard was based. The book gives practical guidance on implementing each requirement. This is the strong point of the book.
After introducing some basic quality concepts, the book explains the role, the origins and application of the ISO 9000 family. The succeeding chapters, 4 through 8, correspond to each of the five sections of the standard. This makes it easy when looking for help in understanding and implementing a certain requirement of the standard.
The 4th edition has a summary, a questionnaire that provides food for thought for the reader, and a list of references at the end of each chapter. A glossary and a list of related websites are included in the appendix.
The 4th edition of ISO 9000 Quality Systems Handbook will find a permanent place on your desk. Auditors will find this book indispensable.
7 of 7 people found the following review helpful.
Excellent book on ISO 9000
By Elijah Chingosho
"ISO 9000 Quality Systems handbook" is an excellent book on the effective implementation of quality management systems. The book is well written in simple/plain English that should make it easy to follow and understand by any reader.
The book was written by a very experienced practitioner in Quality Management Systems, the author (David Hoyle) having over three decades of experience in the field. This is an indispensable book for those implementing ISO 9000 Quality Management System. The reader will, among other things, understand the difference between the previous procedure approach to the current process approach to quality management. The reader will learn what the ISO 9000 requirements mean, why they are necessary and how to implement them.
The other critical features in the book includes a summary and questionnaire to reinforce the reader's knowledge and understanding as well as comprehensive list of references that should be very useful for those who need to explore the subject more widely.
The book is recommended reading for people involved in the implementation of ISO 9000 for enhanced organizational performance, particularly managers, designers, auditors, instructors and students of quality systems.
21 of 21 people found the following review helpful.
A Worthy Update
By Steve @ Aberdeen
I've always been wary of books with ISO9000 or ISO9001 in their title as they often end up being a guide on how to get certified with the minimum of fuss. Users of such books will often obtain an ISO9001 certificate for their company - but at what cost to the overall business? In David Hoyle's guide to the ISO9000 family of standards, he includes the inevitable content on what is required to comply with ISO9001, but readers are left in no doubt that it should not be taken in isolation.
In this, the sixth edition of his book, David Hoyle's taken the opportunity of a relatively minor change to ISO9001 (from the 2000 to 2008 version) to conduct a major overhaul to the structure of his guidance. He writes at length on many of the misunderstandings and pitfalls present in seeing ISO9001 as the Holy Grail of management systems. When, in the latter half of this weighty tome, he gets down to guidance on complying with the standard he offers no quick fixes - users of this book are in real danger of developing management systems that actually help to improve their business!
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